The National Social Security Fund (NSSF) is a statutory body in Kenya that manages a social security scheme aimed at providing social and economic security to employees in the formal sector.
As part of its mandate, NSSF requires employers to make contributions to the fund on behalf of their employees.
Unemployed individuals can also make payments by themselves.
To make this process easier, NSSF introduced a PayBill number and an online portal where employers can register and manage their accounts.
In this article, we have highlighted the NSSF PayBill number and portal, as well as the registration process and deadlines that NSSF members need to be aware of.
What is NSSF?
NSSF was established in 1965 through an Act of Parliament Cap 258 of the Laws of Kenya.
The Fund initially operated as a Department of the Ministry of Labour until 1987 when the NSSF Act was amended transforming the Fund into a State Corporation under the Management of a Board of Trustees.
The Act was established as a mandatory national scheme whose main objective was to provide basic financial security benefits to Kenyans upon retirement.
The Fund was set up as a Provident Fund providing benefits in the form of a lump sum.
The NSSF Act, No.45 of 2013 was assented to on 24th December 2013 and commenced on 10th January 2014 thereby transforming NSSF from a Provident Fund to a Pension Scheme to which every Kenyan with an income shall contribute a percentage of his/her gross earnings so as to be guaranteed basic compensation in case of permanent disability, basic assistance to needy dependants in case of death and a monthly life pension upon retirement.
The Act establishes two Funds namely, the Pension Fund and the Provident Fund, to provide for contributions to and payment of benefits out of the Funds.
NSSF PayBill number
The NSSF PayBill number is 333300.
Requirements for NSSF registration
To be able to register for NSSF, you need to have;
- NSSF application form.
- Original national identity card or valid passport and a copy of the same.
- A copy of your KRA pin.
- Employment letter; for employed people.
- Employers NSSF number; for employed people.
NSSF portal registration
To register via the NSSF portal, follow the steps below;
- Go to the NSSF self-service portal.
- Click on member self-service.
- Click on the Member Registration link.
- Fill in all the information in the provided form. All the boxes with an asterisk must be filled.
- Click on the search box to display a list of stored entities.
- Select the entry you want from the list; sometimes you will have to click on the next tab to get the information you want.
- Print the application notification and contact the nearest NSSF office for certification.
NSSF deadline
NSSF contributions must be submitted by the 15th of every month.
NSSF penalty
Late payment of the monthly NSSF contributions will attract a 5% penalty of the total contributions for each month or part of the month the employer or employee has failed to pay their contribution.
How to pay for NSSF via M-PESA
To pay for monthly NSSF contributions, kindly follow the steps below;
- Open your M-PESA.
- Navigate to Lipa na M-PESA.
- Select PayBill option.
- Enter the PayBill number 333300
- Enter your NSSF number as the account number.
- Input the amount you want to contribute.
- Hit send to complete the transaction.
NSSF contacts
Address: Bruce House, 5th Floor, Standard Street.
Main Line: (020) 2729911, 2710552
Toll Free: 0800 2212744
Cell Phone: 0709 583 000, 0730 882 000
ISDN: 2832000
Fax: (020) 2727882, 2722013, 2711615
Email: info@nssfkenya.co.ke
Website: www.nssf.or.ke
NSSF FAQ
How much do I have to contribute?
The amount of monthly membership contributions will vary depending on your wage or salary.
However, on average, every employee pays about 5% of the monthly wage which is matched with an equal amount by the employer subject to a specified maximum.
You can also topup your account by visiting your nearest NSSF branch with your membership number or through MPESA.
What if my employer is not registered with NSSF?
All employers must register with NSSF.
Any employer who fails to register with the fund or fails to register their workers within 21 days of employment is guilty of an offence and liable to prosecution in a Court of Law.
Please contact your nearest NSSF office immediately, if your employer is not registered with NSSF.
The Compliance Officers will take the necessary steps to ensure that your employer registers with NSSF.
How do I apply for benefits?
You can apply for benefits at the NSSF office closest to you. At present NSSF does not process benefit applications online.
What is your toll free number?
NSSF toll free line is 0800 2212744
How do I find the application forms?
Application forms for Survivor’s benefit and Invalidity benefit are available online and at your nearest NSSF office.
Information required for applying for other benefits/grants; Age/Retirement Benefit, Withdrawal Benefit, Funeral Grant and Emigration grant will be obtained from you at your nearest NSSF office.
Review the NSSF benefits page to obtain information on the documentation/information that will be required from you when you apply for any given benefit/grant.
What happens when I change my place of work?
You can only register once as a member of the Fund during your lifetime.
Your membership number is your account number which you must quote in all correspondence or inquiries regarding your statement of account.
Your account number will remain the same even when you change employers. All you need to do is furnish your new employer with that number.
How do I know how much I have?
NSSF will issue you with a free statement of account on demand.
A statement of account is a document issued to NSSF members that shows the sum of a given member’s contributions as well as the interest that their contributions has earned so far.
I have lost my NSSF membership
You can apply for a Duplicate Membership Card (DMC) at your nearest NSSF office. The replacement will cost you Ksh 200.
