GOtv is a popular pay-TV service provider in many African countries, offering a wide range of entertainment options to its customers.
With several package options available, GOtv subscribers have the flexibility to choose a package that suits their budget and entertainment needs.
However, as these needs change over time, subscribers may need to upgrade or downgrade their package.
In this article, we will guide you through the process of changing your GOtv package, so you can enjoy the best entertainment experience without breaking the bank.
We will cover everything from the different GOtv packages available, how to check your current package, and step-by-step instructions on how to change your package online or through other channels.
Whether you want to watch more sports, movies or TV shows, we’ve got you covered with this comprehensive guide to changing your GOtv package.
How to change your GOtv package
1. Via GOtv website
- Visit the GOtv website via Selfservice.gotvafrica.com/en-ke
- Log in and enter your IUC number and phone number. The IUC number is found at the bottom of your decoder (one with a red sticker).
- Select ‘build a package’ from the dashboard.
- Choose the GOtv package you want to upgrade or downgrade to then click next.
- Click on pay button then select your preferred GOtv payment system.
- Ensure you fill in the correct payment details for your transaction to go through.
- The payment can be made through Mpesa, via Paybill number 423655.
- If you pay via Mpesa, you will receive a transaction confirmation message.
- After successfully making the payment, wait for your package to be activated or processed. This will take between 5-10 minutes.
2. Via USSD
- Dial *423# and press OK.
- Select the Upgrade or Downgrade option.
- Select the package you want to upgrade or downgrade.
- Enter your IUC number and press OK.
- Follow the system prompts to complete the process.
GOtv packages
GOtv has seven packages; GOtv Lite Monthly, GOtv Value, GOtv Lite Quarterly, GOtv Plus, GOtv Lite (Annual), GOtv Max, and GOtv Supa.
GOtv Lite guarantees you access to 21 channels while GOtv Value gives you access to 33 channels.
GOtv Plus offers 47 channels while GOtv Max has access to 60 local and international channels, and GOtv Supa gives access to more than 70 channels.
They also have GOtv Lite Quarterly and GOtv Lite (Annual).
Here is a simplified table with all the GOtv Packages and Prices in Kenya.
Packages
Price
Channels
Supa
Ksh 1,599
70+
Max
Ksh 1,249
60+
Plus
Ksh 930
45+
Value
Ksh 590
35+
Annual
Ksh 1,200
20+
Quarterly
Ksh 500
20+
Monthly
Ksh 199
20+
How to pay GOtv subscription via M-PESA
- Go to your M-PESA Menu
- Select Lipa Na Mpesa
- Select PayBill
- Enter  423655 as the business number
- Enter your GOtv IUC number – the one at the bottom of your decoder with a red sticker
- Enter the amount you want to pay
- Enter your Mpesa pin and press OK
- You will receive a transaction confirmation message from M-PESA
GOtv PayBill
The GOtv M-PESA paybill number is 423655
GOtv Kenya contacts
Address: Jamuhuri Park road next to ASK showground
Telephone: +254 711 066 000
Email: mchoice@ke.multichoice.com
FAQ
What is GOtv?
GOtv is a digital terrestrial television platform owned by Multichoice. It offers a variety of channels to its subscribers at an affordable price.
How many packages are available on GOtv?
There are four packages available on GOtv: GOtv Lite, GOtv Value, GOtv Plus, and GOtv Max.
How can I change my GOtv package?
There are several ways to change your GOtv package. You can use the GOtv website, the GOtv app, or the GOtv self-service portal. You can also visit any GOtv dealer or Multichoice office to change your package.
How much does it cost to change my GOtv package?
There is no fee for changing your GOtv package. However, you will have to pay the difference between your current package and the package you want to upgrade to.
How long does it take for my package to be changed?
Your package should be changed within 24 hours of making the request.
Can I change my GOtv package anytime?
Yes, you can change your GOtv package anytime you want.
Do I need to have a decoder to change my GOtv package?
Yes, you need to have a decoder to change your GOtv package.
Can I downgrade my GOtv package?
Yes, you can downgrade your GOtv package. However, you will only be able to do so after you have been on your current package for at least 30 days.
Will I lose my current subscription if I change my GOtv package?
No, you will not lose your current subscription if you change your GOtv package. Your subscription will be prorated based on the number of days left on your current subscription.
Will I have to pay for a new decoder if I change my GOtv package?
No, you will not have to pay for a new decoder if you change your GOtv package. Your current decoder will work with any of the available packages.