GOtv Kenya is a digital terrestrial television service operated by Multichoice Africa.
It is a pay-TV service that provides access to a wide range of local and international TV channels at an affordable price.
GOtv Kenya operates on the Digital Terrestrial Television (DTT) platform, which means that viewers can access their TV channels through a digital decoder and an outdoor or indoor antenna.
The service is available across various parts of Kenya, with coverage expanding to more areas over time.
All you need to access GOtv services is a GOtv decoder and a GOtenna.Â
Anew GOtv Decoder goes for Ksh 1,299 and comes bundled with a 1-month GOtv Plus package.
A Gotenna is recommended for better reception at a price of Ksh 849.
GOtv has seven packages; GOtv Lite Monthly, GOtv Value, GOtv Lite Quarterly, GOtv Plus, GOtv Lite (Annual), GOtv Max, and GOtv Supa.
GOtv Lite guarantees you access to 21 channels while GOtv Value gives you access to 33 channels.
GOtv Plus offers 47 channels while GOtv Max has access to 60 local and international channels, and GOtv Supa gives access to more than 70 channels.
They also have GOtv Lite Quarterly and GOtv Lite (Annual).
GOtv packages
Below is a simplified table with all the GOtv Packages and Prices in Kenya.
| Packages | Price | Channels |
| Supa | Ksh 1,599 | 70+ |
| Max | Ksh 1,249 | 60+ |
| Plus | Ksh 930 | 45+ |
| Value | Ksh 590 | 35+ |
| Annual | Ksh 1,200 | 20+ |
| Quarterly | Ksh 500 | 20+ |
| Monthly | Ksh 199 | 20+ |
How to pay GOtv subscription via M-PESA
- Go to your M-PESA Menu
- Select Lipa Na Mpesa
- Select PayBill
- Enter  423655 as the business number
- Enter your GOtv IUC number – the one at the bottom of your decoder with a red sticker
- Enter the amount you want to pay
- Enter your Mpesa pin and press OK
- You will receive a transaction confirmation message from M-PESA
How to reset E16 error on GOtv
When your GOTV subscription expires, you get the E16 error. Renewing the subscription while the decoder is turned on normally resets the error.
There are times when making a payment fails to automatically reset the e16 error, this is wen you have to bring out the big guns.
Here’s how to clear E16 error on GOtv;
- SMS ‘RESET‘ IUC NUMBER’ to 22688. The IUC number is the number on the red sticker while 22688 is GOTV Kenya short code. Ensure that your decoder is swtiched on while you do this so it can receive the signal. The SMS charges for your mobile company apply.
- Another method of resetting the decoder to clear the E16 error is by dialing *423# and following the prompts.
- You can also reset by visiting your Eazy GOTV account. Select your country then login using your IUC number and your surname/mobile number of the person who registered and the IUC number. Click on Clear error and select the displayed error and then click on clear.
If all these fail, contact support via Twitter or Facebook and they’ll help you further and clear your E16 error.
GOtv Kenya contacts
Address: Jamuhuri Park road next to ASK showground
Telephone: +254 711 066 000
Email: mchoice@ke.multichoice.com
GOtv FAQs
What is GOtv Kenya?
GOtv Kenya is a digital terrestrial television service provider in Kenya. It offers a wide range of local and international channels, including sports, entertainment, news, and kids’ programming.
How do I subscribe to GOtv Kenya?
You can subscribe to GOtv Kenya by purchasing a GOtv decoder and an antenna from an authorized dealer or retailer. After buying the decoder, you will need to activate it by paying for a subscription package of your choice. You can pay for your subscription via M-PESA, PesaPal, or at any GOtv service center.
What are the different subscription packages available on GOtv Kenya?
GOtv Kenya offers a range of subscription packages to suit different budgets and preferences. The packages include GOtv Lite, GOtv Value, GOtv Plus, and GOtv Max. Each package comes with a different number of channels and different subscription fees.
How do I check my GOtv account balance?
To check your GOtv account balance, you can dial *423# from your mobile phone and follow the prompts. You can also check your account balance on the GOtv website or via the GOtv app.
How do I reset my GOtv decoder?
To reset your GOtv decoder, simply switch off the decoder and unplug it from the power source. Wait for at least 10 seconds, then plug the decoder back into the power source and switch it on. Your decoder will automatically reset.
Can I use one GOtv decoder for multiple TVs?
Yes, you can connect one GOtv decoder to multiple TVs using a splitter or a distribution amplifier. However, each TV will show the same channel at the same time.
How do I get customer support from GOtv Kenya?
You can get customer support from GOtv Kenya by calling their customer care line at 0711 066 000, sending an email to kenya@gotv.co.za, or visiting any GOtv service center.
You can also engage with GOtv Kenya on social media platforms such as Twitter and Facebook.