How to Cancel Subscriptions on Vodacom via USSD, App, Email & Call

Vodacom is a leading mobile network operator in South Africa, providing a wide range of telecommunications services to individuals, businesses and government entities.

The company was founded in 1994 and is headquartered in Johannesburg, South Africa.

Vodacom South Africa is a subsidiary of Vodafone Group, one of the world’s largest telecommunications companies.

As of 2021, Vodacom South Africa had over 44 million customers, making it one of the largest mobile network operators in the country.

The company offers a variety of services, including voice and data services, messaging, mobile broadband and fixed-line services.

Vodacom also provides a range of value-added services, such as content and entertainment, financial services and IoT (Internet of Things) solutions.

In addition to its core business, Vodacom is committed to making a positive impact on society.

The company has a number of initiatives aimed at promoting digital inclusion, supporting education and empowering communities.

For example, Vodacom Foundation, the company’s philanthropic arm, has invested in a number of programs focused on improving education, healthcare and social welfare in South Africa.

How to check active Vodacom subscriptions

Via USSD

1. Open your Mobile
2. Check for the Vodacom network, it should be available
3. Go to the cell phone dial pad, dial *135*997# and press the call button
4. One prompt with more options will be displayed, choose the Services option
5. Next, select option 1 (My Services)
6. You can be able to see a list of your active services and subscriptions here

Alternatively, if the above option is not available for you then please try the following steps;

1. Dial *135# on your Vodacom line
2. Select option 5; Bundle & Services
3. Select option 1; My Bundles
4. You can be able to see a list of all your active subscriptions

Via the app

1. Open the Vodacom app.
2. Click on the My Account option
3. Now, go to the Manage Services option available on the Menu
4. Choose the type of services you want to see like Recurring Card Purchases, Content services, Consent Management, VAS Services or NXT LVL services
5. Click on the specific service that you want to check and you can be able to see the subscriptions

How to cancel subscriptions on Vodacom

Via USSD

1. Open your Mobile
2. Go to the cell phone dial pad, dial *135*997# and press the call button, a screen with 3 different options will be displayed
3. Choose the first option; View and Stop Content Services
4. A list containing all active subscriptions will be displayed
5. Now choose the subscription you want to cancel and click on the Next button

Via the app

1. Open your Vodacom app
2. Click on the My Account option
3. Now click on the Manage Services option under the My Account
4. Choose the type of service that you want to cancel like Recurring Card Purchases, Content services, Consent Management, VAS Services or NXT LVL services
5. Cancel your required service

Via call

1. Call to Customer Support team at 135 from your Vodacom line or 082 135 (For RSA) or +27 82 135 (For Internation) from any other phone
2. Once you will be get connected, request for cancellation of subscriptions with the required information
3. The Customer support representative will process your cancellation request and will cancel your subscriptions and once completed, they will inform you

Via email

1. Compose a new email to customercare@vodacom.co.za
2. Explain that you want to cancel your subscriptions with all the required account information
3. Keep the subject as “REQUEST FOR CANCELLING ALL SUBSCRIPTIONS ON VODACUM”
4. Click on SEND button to send the email

How to cancel all subscriptions on Vodacom

1. Open your Mobile
2. Go to the cell phone dial pad, dial *135*997# and press the call button
3. Choose option 2. Stop ALL and click on Next
4. Now select option 1. Accept and click on Next