Safaricom’s Skiza Tunes service allows customers to set personalized music tunes for their callers. While this service may seem convenient, it can become a nuisance when it comes to managing subscriptions and charges.
Many Safaricom customers may find themselves unknowingly subscribed to Skiza Tunes or struggling to unsubscribe from the service.
In this article, we will provide a step-by-step guide on how to unsubscribe from Safaricom Skiza Tunes.
We’ll explore the various methods available to cancel the service, explain the billing process, and offer tips on how to avoid being subscribed to Skiza Tunes in the future.
Whether you’ve had enough of the Skiza Tunes service or you’re simply curious about how to unsubscribe, this article will be a valuable resource.
How does SKIZA Tunes work
Safaricom Skiza Tunes is a value-added service that allows Safaricom subscribers to personalize their caller tunes with their favorite songs, music, or soundtracks.
Skiza tunes are played to callers whenever they dial the subscriber’s number, instead of the traditional ringing sound.
Once a subscriber has set a Skiza tune, anyone who calls their number will hear the tune instead of the traditional ringing sound.
The Skiza tune service charges a daily fee of Ksh 1 to Safaricom subscribers, which is deducted automatically from their airtime or billed to their postpaid account.
Safaricom partners with various music companies and artists to provide Skiza tunes to its subscribers.
The artists and music companies earn royalties from Skiza tunes based on the number of times their tunes are played to callers.
How to unsubscribe from Safaricom SKIZA tunes
To unsubscribe from Safaricom Skiza Tunes, you can follow these steps;
- Dial *811#.
- Select manage tunes
- Select SKIZA tunes.
- Choose SKIZA tunes to delete.
- Select delete.
Alternatively, you can delete a SKIZA tune by sending an SMS to 811 with the word DELETE and the SKIZA code of the tune you wish to delete.
How to Subscribe to Safaricom SKIZA Tunes
1. Via USSD
- Dial *811#
- Scroll through the options and choose Skiza Tunes Genres.
- Now select which genre of songs you would like to pick your Skiza Tune from.
- Select the song you want and subscribe to set it as your Skiza Tune.
This will cost you Ksh 1 a day for local tunes and Ksh 1.50 for international ones as long as the subscription lasts.
2. Via SMS
- Go to the messaging app on your phone.
- Send the word SKIZA and the code of the tune you would like to 811.
- Safaricom will send back a message to ask you to confirm your subscription.
- Confirm it to set the tune.
- To get the code of the song you would want as your SKIZA Tune, send a text message with the word SEARCH followed by the name of the song or artist to 822.
3. Via website
To subscribe to SKIZA tunes directly from the website, log on to the SKIZA tune website on your browser’s search bar.
Scroll through the list of available tunes and select the one you want.
4. Express copying
Express copying happens when you copy a SKIZA tune directly from another person.
To do this successfully follow the steps below;
- Call the person with the SKIZA une you want. Tell them not to answer the call.
- While the SKIZA tune plays, access your keypad and dial 11.
- The SKIZA tune will automatically set as your own as well.
How to check active SKIZA tunes
You can check out your subscribed SKIZA tunes by dialing *811# and selecting Check Active Tunes.
Popular songs you can set up as your SKIZA tune
Safaricom will from time to time publish a catalog of all the tunes existing in the SKIZA Tunes service with the song code, artist and SKIZA Tune name on its website and/or the local press.
How to join SKIZA as an artist
An artist wanting to put their content on the Skiza platform can do using the content service provider companies who have been are contracted by Safaricom.
The providers will then register the artist’s music and a code issued which subscribers will use to access your music.
SKIZA service providers
The following companies produce content for Skiza tunes;
- Interactive Media Services
- Mtech Communications
- Bernsoft Interactive Limited
- Cellulant Kenya Limited
- Qasiida Technologies
- Bluewater Group LTD
- XSpice Vas Kenya LTD
- User Experience Technologies LTD
- Enable It Limited
- Ngomma Value Added Services
With the code, an artist can monitor earnings from the content through a short code USSD message or through online platforms.
What are Safaricom SKIZA Tunes?
Safaricom SKIZA Tunes are a service provided by Safaricom, the largest mobile network operator in Kenya.
This service allows Safaricom subscribers to customize their caller tunes with a variety of music and sound effects.
How do I unsubscribe from Safaricom SKIZA Tunes?
To unsubscribe from Safaricom SKIZA Tunes, you can follow the steps below;
- Dial *811#
- Select “Manage my tunes”
- Select “Unsubscribe”
- Choose the tune you want to unsubscribe from
- Confirm the unsubscription request
Can I unsubscribe from Safaricom SKIZA Tunes via SMS?
Yes, you can unsubscribe from Safaricom SKIZA Tunes by sending an SMS with the word STOP followed by the tune code to 811.
For example, to unsubscribe from tune code 123456, you can send an SMS with “STOP 123456” to 811.
Can I unsubscribe from Safaricom SKIZA Tunes online?
Yes, you can unsubscribe from Safaricom SKIZA Tunes by visiting the Safaricom SKIZA website and following the instructions to manage your tunes and unsubscribe from any tunes you no longer want.
Is there a charge for unsubscribing from Safaricom SKIZA Tunes?
No, there is no charge for unsubscribing from Safaricom SKIZA Tunes.
However, if you have subscribed to premium tunes, you may be charged a fee for the subscription period before the unsubscription takes effect.
Can I unsubscribe from Safaricom SKIZA Tunes if I am not a Safaricom subscriber?
No, you cannot unsubscribe from Safaricom SKIZA Tunes if you are not a Safaricom subscriber. This service is exclusive to Safaricom subscribers only.
What should I do if I continue to receive Safaricom SKIZA Tunes after unsubscribing?
If you continue to receive Safaricom SKIZA Tunes after unsubscribing, you can contact Safaricom customer care for assistance.
You can dial 100 from your Safaricom line or visit any Safaricom shop for assistance.