In Kenya, the National Transport and Safety Authority (NTSA) is responsible for ensuring road safety, registering and licensing vehicles, and issuing driving licenses.
To access many of the services provided by the NTSA, individuals need to have an account with the eCitizen portal, which serves as the gateway to many government services.
Logging into your NTSA account via eCitizen is a simple process, but it can be confusing for those who are not familiar with the system.
In this article, we will guide you through the steps to log into your NTSA account via eCitizen, so that you can access the services you need quickly and easily.
Whether you are a new user or have used the system before, this guide will help you navigate the process with ease.
What is NTSA?
NTSA stands for the National Transport and Safety Authority, which is a Kenyan government agency responsible for regulating and overseeing road transport and safety within the country.
The agency was established in 2012 by the Kenyan government as part of a broader effort to improve road safety and reduce the number of road accidents in the country.
The key functions of NTSA include the registration and licensing of vehicles, drivers and transport operators, enforcement of traffic laws and regulations, conducting road safety campaigns and training programs, conducting research on road safety, and promoting the use of technology in road transport.
The agency is responsible for implementing various initiatives aimed at improving road safety in Kenya, including the issuance of driving licenses to competent drivers, the implementation of strict vehicle inspection standards, and the monitoring of public transport systems.
It also collaborates with other government agencies, private sector partners, and civil society organizations to promote road safety awareness and advocate for the development of safer roads and transport systems in Kenya.
How to register for NTSA TIMS account
Requirements
- A National ID or passport
- A valid email address.
- Your mobile phone number.
- Alternatively, you can use your eCitizen account to register for a TIMS account.
How to open an NTSA TIMS account
To register for NTSA TIMS account follow the accounts below;
- Open your browser and open theNTSA TIMS website; https://tims.ntsa.go.ke/
- Click on register.
- Enter ID serial number and hit verify.
- Enter your occupation and then followed by your phone number and click verify.
- Click OK on the alert that pops out at the top of your screen for subscription.
- Click on the Send Authentication Code button to get a six digit number on your phone. Input that on the space given then click on the verify button.
- Choose your security question and fill in the answer and then fill in the rest of your address information and once done click next.
- You have successfully registered your account.
How to log into your NTSA account via eCitizen
To log into your NTSA TIMS account via eCitizen, follow these steps below.
- Open your preferred browser and enter; https://tims.ntsa.go.ke/login_csp.jsp.
- Choose your Login method.
- Enter your username or ID number.
- Enter your password.
- Type your security code or get code.
- Hit sign in.
How to recover your NTSA TIMS password
To recover your NTSA TIMS password, follow these steps below.
- Move to the TIMS home page, below the login section, and click on Forgot your password.
- On the password recovery page, provide your Username or ID number.
- Select the category from which you had your account from the drop-down menu.
- Choose the authorization method you would prefer.
- Press on “Get verification code,” which will be sent to your phone via NTSA TIMS SMS service.
- Enter the code. Select the security question you had set up during registration and provide the correct answer.
- Press on submit to move to the next step, where you will create a new password and confirm it.
- Press ‘Submit’ to complete your account recovery.
FAQ
What is TIMS?
TIMS (Transport Integrated Management System) is an online platform developed by the National Transport and Safety Authority (NTSA) in Kenya to facilitate various services related to motor vehicle registration, driving licenses, and road safety.
What services can I access on TIMS?
You can access various services on TIMS, including motor vehicle registration, driver’s license application and renewal, motor vehicle inspection booking, road safety status inquiry, among others.
How do I register on TIMS?
To register on TIMS, you need to visit the NTSA website (https://tims.ntsa.go.ke/) and click on the “Register” button on the top right corner of the page.
You will then be required to provide your personal details, including your ID number, phone number, and email address.
How do I apply for a driving license on TIMS?
To apply for a driving license on TIMS, you need to log in to your TIMS account, select the “Driving License” tab, and click on the “New Driving License” button.
You will then be required to provide your personal details, upload your passport photo and pay the application fee.
How do I renew my driving license on TIMS?
To renew your driving license on TIMS, you need to log in to your TIMS account, select the “Driving License” tab, and click on the “Renew Driving License” button.
You will then be required to provide your personal details, upload your passport photo and pay the renewal fee.
How do I check the status of my driving license application or renewal on TIMS?
To check the status of your driving license application or renewal on TIMS, you need to log in to your TIMS account, select the “Driving License” tab, and click on the “Application Status” button.
You will then be able to view the status of your application or renewal.
How do I book a motor vehicle inspection on TIMS?
To book a motor vehicle inspection on TIMS, you need to log in to your TIMS account, select the “Motor Vehicle Inspection” tab, and click on the “Book Inspection” button.
You will then be required to provide your vehicle details and select a preferred inspection center.
How do I check my road safety status on TIMS?
To check your road safety status on TIMS, you need to log in to your TIMS account, select the “Road Safety” tab, and click on the “Check Status” button.
You will then be able to view your road safety status and any pending fines or penalties.
How do I pay fines or penalties on TIMS?
To pay fines or penalties on TIMS, you need to log in to your TIMS account, select the “Fines and Penalties” tab, and click on the “Pay Now” button.
You will then be required to provide the necessary details and make the payment using a debit or credit card.
How do I contact NTSA for support on TIMS?
You can contact NTSA for support on TIMS by calling their toll-free number 1548 or sending an email to info@ntsa.go.ke.
You can also visit any NTSA office or use the live chat feature available on the NTSA website.