Huduma Centres are a one-stop-shop for various government services in Kenya.
These centres offer a range of services that cater to the needs of citizens, residents, and visitors.
From applying for national identification cards to registering for tax, the Huduma Centres have simplified and streamlined the process of accessing government services.
In this article, we will explore the comprehensive list of services offered at Huduma Centres and how they have made the lives of Kenyans easier.
Huduma Center
Huduma Centres are a network of one-stop-service centers in Kenya that provide citizens with access to a wide range of government services.
The aim of these centers is to improve the efficiency and effectiveness of public service delivery, reduce corruption, and enhance citizen satisfaction with government services.
The first Huduma Centre was established in 2013 by the Kenyan government, and since then, many more have been opened in different parts of the country.
These centers are strategically located in easily accessible areas, such as malls, markets, and government buildings, making it convenient for citizens to access the services they need.
Some of the services provided by Huduma Centres include issuance of birth and death certificates, application for national identification cards, passport applications, business registration, driver’s license renewal, land search, and payment of taxes and bills.
The centers also provide information and guidance on various government services and initiatives.
Huduma Centres are equipped with modern technology and well-trained staff who are committed to providing quality service to citizens.
They have streamlined processes and standardized service delivery, which has led to improved efficiency and reduced waiting times for citizens seeking government services.
Services offered at Huduma Centers
Here is a list of all government services offered at Huduma Centres in Kenya.
1. National Social Security Fund
- Replacement of NSSF card
- NSSF membership (individual)
- NSSF employer registration
- NSSF statements
- NSSF claims/benefits
- Application of survivor benefits
2. National Hospital Insurance Fund
- Replacement of NHIF card
- NHIF membership registration
- Amendment of existing membership
3. Kenya Revenue Authority
- KRA PIN registration and PIN update
- Tax compliance certificate application
- KRA PIN data correction
- Tax return filing (upload and submission)
- Application of tax compliance certificate
- Application of tax amnesty for diaspora citizens
4. National Construction Authority
- Obtain a construction/ building permit and issuance of compliance certificate
5. Civil Registration Department
- Birth notification/registration (immediately or within 6 months after birth)
- Issuance of birth certificate
- Late notification/registration of birth of children born to Kenyan parents in Kenya
- Late notification/registration of birth of children born to Kenyan single mothers in Kenya
- Late notification/registration of birth of adults born to non-Kenyan parents in Kenya
- Registration of birth of Kenyans occurring abroad and issuance of Kenyan birth certificates
- Birth re-registration upon legitimacy
- Birth re-registration upon recognition
- Replacement of birth certificate
- Reporting death
- Burial permit
- Issuance of death certificate for all deaths occurring in Kenya
- Late registration of death (after 3 months from the time of death)
- Registration of death of Kenyans occurring abroad
- Authentication/confirmation of death certificates
6. Kenya Power
- Application for electricity connection
7. Business Name Search and Registration
- Name search for business or company
- Registration of business name
- Company registration
8. National Registration Bureau
- Getting initial identification card
- Getting duplicate identification card
- Changing of particulars in one’s ID card
9. Gender and Affirmative Action Funds
- Credit services for women entrepreneurs
10. Independent Electoral and Boundaries Commission
- Registration as a voter
11. State Department for Immigration, Border Control and Registration of Persons
- Application for a Kenyan passport
- Application for replacement of an expired or filled up Kenyan passport
- Replacement of lost or mutilated passport
- Application for a temporary passport
- Application for a VISA
- Application for permits or passes
12. Kenya Police Service
- Application of certificate of good conduct
- Issuance of police abstract
13. The State Department for Labour
- Application for older persons grant
- Registration of self help groups
- Registration of community based organisations
- Renewal of self help group certificates
- Renewal of community based organisation certificates
- Replacement of self help group certificates
- Replacement of community based organisation certificate
14. Ministry of Lands
- Application of land search certificate
- Application of land title deed
- Processing application for change of user or extension of lease
- Processing of application for sub-division
15. National Transport Authority
- Online renewal of driver’s license
- Application of a smart driver’s license
16. The National Treasury
- Processing of pension claims documents
- Processing of dependants pension
- Claims for returned pensions
- Change of pay point
- Status of pension claim
- Processing of Work Injury Benefits Act and Group Personal Accident Insurance claims for civil servants
17. Attorney General – Registrar of Marriages
- Civil marriage
18. County Governments
- Issuance of single business permit
- Payment of rent and rates
- Impounding charges
- Liquor licensing
- Processing of building plans
- Application for water and sewerage connection
- Single business permit
- Payment of rent and land rates
- Alcoholic and liquor licensing
- Seasonal parking
- Body mass index
- Blood sugar
- Blood pressure
- Advertising permits
- Advisory services
- Health promotional services
- Boda boda licensing
- Payment of water bills
- Advisory services on agriculture
- Advisory services on investments
- Advisory services on education
19. National Environmental Management Authority
- Processing of environmental impact assessment and audit reports
20. Retirement Benefits Authority
- Pension and benefits for informal sector
- Fund managers, custodian and fund administrator licensing.
