Telkom is one of the largest telecommunications companies in South Africa, providing a wide range of services such as landline phones, mobile phones, internet, and television.
If you are a Telkom customer, it is important to know your phone number, as it is necessary for making and receiving calls, as well as for managing your account.
However, if you have forgotten your Telkom number or are unsure what it is, you may be wondering how to check it.
In this article, we will provide a step-by-step guide on how to check your Telkom number, whether you are using a landline phone or a mobile phone.
By the end of this article, you will know how to find your Telkom number quickly and easily, ensuring that you can stay connected.
How to check your Telkom Kenya mobile number
- Dial *100#
- Then choose My account
- On the second menu, select My number option
- You should receive a message with your phone number details.
How to buy Telkom Airtime via M-PESA
One of the most convenient ways to buy Telkom airtime is through the M-PESA mobile money platform.
We will guide you through the process of buying Telkom airtime via M-PESA, highlighting the steps you need to follow to complete the transaction successfully.
To buy Telkom airtime via M-PESA, please follow the steps below;
- Go to your M-PESA menu on your mobile phone.
- Select “Lipa na M-PESA” and then “Pay Bill”.
- Enter Telkom’s Paybill Number: 777711.
- For the account number, enter your Telkom mobile phone number.
- Enter the amount of airtime you wish to purchase.
- Enter your M-PESA PIN and press OK.
- You will receive a confirmation message from M-PESA and Telkom indicating that your account has been topped up.
How to activate My Telkom line
If you have just purchased a Telkom line, or you are an existing customer who has not yet activated your line, this guide will walk you through the simple process of activating your line.
To activate your Telkom line in Kenya, you can follow these steps;
- Activating your T-kash account takes only a few quick steps:
- Go to your T-kash Menu.
- Select ‘Activate’.
- Enter your identification document number (The one used during registration).
- Enter Date of Birth (Format:DDMMYYYY).
- Enter New PIN.
- Enter New PIN again & confirm details.
How to check if my Telkom line is registered
If you’re a Telkom customer, it’s important to make sure that your line is registered to avoid any inconvenience or legal issues.
To check if your Telkom line is registered, you can;
- Dial *232#
- You will receive details of the registration.
Do I need to have airtime to check my Telkom Kenya number?
No, you don’t need to have airtime to check your Telkom Kenya number using the methods mentioned above. However, standard network charges may apply.
What should I do if I can’t check my Telkom Kenya number using any of the above methods?
If you are unable to check your Telkom Kenya number using any of the above methods, you can contact Telkom Kenya customer care for assistance.
How can I contact Telkom Kenya customer care?
You can contact Telkom Kenya customer care by dialing 100 from your Telkom Kenya mobile line, or by dialing +254203201000 from any other phone.
You can also reach them through their social media channels or visit any Telkom Kenya shop near you for assistance.
Is it important to know my Telkom Kenya mobile number?
Yes, it is important to know your Telkom Kenya mobile number as you may need to share it with others or use it to perform various transactions, such as topping up airtime, sending money, or subscribing to services.
Can I change my Telkom Kenya mobile number?
Yes, it is possible to change your Telkom Kenya mobile number by visiting any Telkom Kenya shop near you and providing the necessary documentation.
However, there may be charges associated with changing your number, and you will need to update your contacts with your new number.