Safaricom and Kenya Power came to a partnership agreement that will see this move possible. The service is available for both prepaid and postpaid customers.
According to Safaricom, the initiative would enable their customers to redeem their Bonga Points to purchase tokens or pay their monthly bills at the rate of Ksh 20 cents per point.
This means that if you have 5,000 Bonga points, you can buy tokens worth 1,000, which is equal to 60-65 token units.
To check how many points one will need to pay for their bill, the customer is required to dial *126# select Lipa Na Bonga, then select Bonga Calculator.
The customer will be requested to put in the amount they want to pay and get a response showing the number of points one will need to pay for the bill.
What are Bonga Points?
Bonga points is a loyalty scheme that lets Safaricom Prepay and Postpay subscribers earn points when registered to the programme.
Subscribers earn 1 Bonga point for every 10 Ksh spent on voice calls, SMS, or data; the more you use your Safaricom line, the more points you get and the bigger the rewards.
How to buy KPLC tokes using Safaricom Bonga points
In order to buy KPLC tokens using Safaricom Bonga points, follow the steps below;
- Dial *126# on your Safaricom line.
- Choose Lipa na Bonga Points.
- Enter the KPLC paybill number 888880.
- Enter your KPLC meter number.
- Enter the amount equivalent to the Bonga Points you want to redeem.
- You can enter a random figure like 100, 300, 500, etcetera, to see how much you qualify for
- Confirm the transaction.
- Enter your MPESA pin and wait for the 20-digit KPLC tokens.
How to activate Bonga Points
To actively Bonga Points, follow the steps below;
- Dial *126# on your Safaricom line.
- Choose option 7; Enroll.
You will receive a confirmation SMS once enrolled and you automatically get 10 free points.
If you register your personal information when enrolling to Bonga, we will automatically reward you with 30 free points.
How to check your Bonga Points
To check your Bonga Points balance, just dial *126# and choose option 3; Check Bonga Points.
How to redeem Bonga Points
You can redeem Safaricom Bonga Points for among others free internet bundles, SMS, airtime, minutes and MMMs.
You can also redeem Bonga Points for various accessories and promotions.
To redeem your Bonga Points;
- Dial *126#.
- Select option 4; Redeem Bonga Points.
How to transfer Bonga Points
To be able to transfer you Bonga Points, you first need to set up your Bonga PIN if you don’t have one yet.
To transfer Bonga Points, simply dial *126# and select option 6.
You will then be asked to key in the phone number that you wish to transfer the Bonga points to.
The smallest amount of Bonga points that you can send is 50.
How to set up your Bonga Points PIN
To set up your Bonga Points PIN, follow the prompts below;
- Dial *126#.
- Choose pick option 5; Set New PIN.
- Enter national ID or passport number.
- Enter the last direct top up amount.
- Enter your new PIN and confirm it.
- Hit OK to complete the process.
FAQ
What are Bonga Points?
Bonga Points is a loyalty program by Safaricom where customers earn points for using Safaricom products and services.
These points can be redeemed for various rewards such as airtime, data bundles, SMS bundles, shopping vouchers, and more.
How do I earn Bonga Points?
You earn Bonga Points by using Safaricom products and services such as making calls, sending SMS, browsing the internet, buying airtime, and paying bills. The number of points you earn depends on how much you spend.
How do I check my Bonga Points balance?
To check your Bonga Points balance, dial *126# and select “My Bonga” from the menu. You can also check your balance on the Safaricom app or website.
How do I redeem my Bonga Points?
To redeem your Bonga Points, dial *126# and select “Redeem Bonga” from the menu. You can then choose the reward you want and follow the prompts to complete the redemption process.
Can I transfer my Bonga Points to another Safaricom user?
Yes, you can transfer your Bonga Points to another Safaricom user by dialing *126# and selecting “Transfer Bonga” from the menu. You will need to enter the recipient’s Safaricom number and the number of points you want to transfer.
Do Bonga Points expire?
Yes, Bonga Points expire after a certain period of time. The validity period for Bonga Points varies depending on the type of points earned.
For example, points earned through airtime top-up are valid for 90 days while points earned through data purchases are valid for 30 days.
Can I buy Bonga Points?
No, you cannot buy Bonga Points. The only way to earn Bonga Points is by using Safaricom products and services.
Can I use Bonga Points to pay for Safaricom products and services?
No, you cannot use Bonga Points to pay for Safaricom products and services. Bonga Points can only be redeemed for rewards such as airtime, data bundles, and shopping vouchers.