In today’s digital age, our personal information is more vulnerable than ever before. One of the most common ways fraudsters steal our personal information is through SIM swapping.
One of the biggest mobile service providers in Kenya, Safaricom, has been taking measures to prevent SIM swap fraud.
However, it is still possible for fraudsters to attempt to swap your SIM card without your permission.
In this article, we will discuss the steps you can take to block Safaricom SIM swap and protect your personal information.
By following these steps, you can take a proactive approach to safeguarding your mobile phone number and personal data from fraudulent activity
What is SIM Swapping?
SIM swapping, also known as SIM hijacking or port-out scam, is a type of identity theft in which an attacker takes control of a victim’s phone number and gains access to their online accounts that use phone number-based authentication.
The process of SIM swapping involves convincing a victim’s mobile phone carrier to transfer their phone number to a new SIM card controlled by the attacker.
This can be achieved by social engineering techniques, such as impersonating the victim and providing personal information, or by exploiting vulnerabilities in the carrier’s customer service procedures.
Once the attacker gains control of the victim’s phone number, they can receive any calls or texts intended for the victim, including two-factor authentication codes sent by online services.
This allows the attacker to reset passwords and gain access to the victim’s online accounts, such as email, banking, and social media
How to block Safaricom SIM Swap
You can prevent the SIM swap by dialling *100*100# from your Safaricom number.
You will receive the following message; Your number can only be replaced by visiting the nearest Safaricom Shop/Care Desk with your ID.
It is important to note that the process cannot be done on one’s behalf using someone else’s line.
How to prevent Safaricom SIM swap
- Beware that Safaricom only calls from 0722000000.
- Do not share your PINs with anyone.
- Do not follow or key in instructions from unknown callers.
- Note that M-PESA messages are sent from M-PESA and not a customer’s line.
- When you receive the fake messages forward them to 333.
Safaricom self-care SIM swap
The Safaricom self-care SIM swap feature aims to simplify this process, allowing customers to easily and securely swap their SIM cards from the comfort of their homes.
Requirements
- Safaricom SIM replacement card.
- The card can be purchased at any Safaricom dealer at a cost of Ksh 50 for a prepaid line.
- It is free for a postpaid line.
- Old Safaricom line phone number.
- Original SIM PIN.
Note that the method will only work for Safaricom subscribers with active M-PESA accounts.
Procedure
- Insert the new SIM card on your phone.
- Dial *180*1*Phone number*Original Pin*IMSI#
- Eg 180*1*0712345678*0000*IMSI#.
- The process will take approximately 30 minutes before being successful.
Safaricom Contacts
Prepay: Call 100 or 0722 002 100.
Postpay: Call 200 or 0722 002 200.
Twitter: @Safaricom_Care/ @SafaricomPLC.
FAQ
Why is it important to block a SIM swap?
Blocking a SIM swap is important because it can help prevent scammers from accessing a victim’s personal and financial information.
If scammers are able to successfully complete a SIM swap, they can use the victim’s phone number to gain access to their online accounts and even conduct financial transactions on their behalf.
How can I block a Safaricom SIM swap?
To block a Safaricom SIM swap, you can dial *100*100#
How can I prevent SIM swap fraud?
To prevent SIM swap fraud, you should be careful about sharing personal information online and offline.
You should also avoid clicking on links in suspicious emails or text messages, as these may be phishing attempts designed to steal your personal information.
What should I do if I suspect that my Safaricom SIM has been swapped fraudulently?
If you suspect that your Safaricom SIM has been swapped fraudulently, you should contact Safaricom customer care immediately at 100 and report the incident.
They will be able to investigate and take appropriate action to protect your account. You should also change the passwords to your online accounts and monitor them closely for any unauthorized activity.
