In today’s digital age, having an eCitizen account is becoming increasingly essential.
eCitizen is a one-stop-shop digital portal that provides access to various government services in Kenya.
This platform allows Kenyan citizens and businesses to access government services online, from the comfort of their homes or offices.
However, logging into your eCitizen account can be a daunting task, especially for new users.
In this article, we will guide you through the step-by-step process of logging into your eCitizen account and provide tips on how to troubleshoot common login issues.
Whether you are a first-time user or need a refresher on how to log in, this article is the perfect guide for you.
What is eCitizen?
eCitizen is a web portal in Kenya that provides access to various government services online.
It was established by the Kenyan government in 2014 to enable Kenyan citizens and foreign residents in Kenya to access government services electronically.
The eCitizen platform offers a range of services, including passport application and renewal, driving license application and renewal, registration of births and deaths.
It also offers other including land searches, payment of government fees and taxes, business registration, and application for government tenders. The platform also offers information on government services, policies, and regulations.
To access the services on eCitizen, users are required to create an account on the platform using their email address and national ID number.
Once the account is created, users can log in and access the services they require.
eCitizen provides a convenient and efficient way for Kenyan citizens and residents to access government services without having to visit government offices physically.
The platform has reduced the time and costs involved in accessing government services and has also reduced cases of corruption and inefficiency in service delivery.
In summary, eCitizen is a digital platform in Kenya that provides a one-stop-shop for government services.
It has simplified the process of accessing government services, reduced the costs and time involved, and increased transparency and accountability in service delivery.
How to register an eCitizen account
Requirements
- Contact details.
- Email address.
- Passport photo (copy).
- Identity card for Kenyan Citizens.
- Foreign national registration certificate – alien card for foreigners residing in Kenya.
- Passport for non resident foreign nationals.
How to create an eCitizen account
- Open your browser and type https://www.ecitizen.go.ke/.
- Locate the option ‘to create an account’ and click on it.
- Under the Kenyan Citizen option, click on create an account.
- Enter your ID number and your first name in the provided fields then click on validate.
- If your details are correct your name and ID number will appear below.
- Enter your Email Address, Confirm Email Address, Mobile Number, Password and Confirm Password.
- Accept the terms and conditions and click on continue.
- On the next stage, a phone verification code will be sent to your mobile phone. Enter the code and click on continue.
- A login window appears where you enter your ID number and the password you created.
- Log in and select the agency you want to seek services from.
How to log into your eCitizen account
To log into your eCitizen account, follow these steps below.
- Open your preferred browser and type in https://accounts.ecitizen.go.ke/login.
- Enter your email address or ID number.
- Enter your password and hit login.
How to reset your eCitizen account
To reset your eCitizen account, follow these steps below.
- Open the eCitizen portal.
- Locate the login section and click forgot password link at the bottom of the section.
- Enter your username; either your email or ID Number.
- Click the reset password option.
- A preview of the phone number and email you used appears.
- Select the one you have access to and click reset my password. A code will be sent to the item choice you selected.
- Create a new strong password and make sure you will not forget it.
If you have no access to either the email or phone number used during registration, then you have to go to Huduma Center or NTSA offices for help.
FAQ
What is eCitizen?
eCitizen is an online platform created by the Kenyan government to provide convenient access to various government services and information.
What services are available on eCitizen?
eCitizen provides access to a wide range of government services, including applying for birth certificates, national identity cards, passports, driver’s licenses, business registration, land search and more.
How do I register for eCitizen?
To register for eCitizen, go to the eCitizen website and click on the “Register” button. Follow the instructions to create an account by providing your personal information and contact details.
Do I need to pay to use eCitizen?
Some services on eCitizen are free, while others require a fee to be paid online using M-Pesa or a credit/debit card.
How do I apply for a service on eCitizen?
To apply for a service on eCitizen, log in to your account, select the service you want to apply for, and follow the instructions provided. You will need to provide the necessary information and upload any required documents.
How can I check the status of my application on eCitizen?
You can check the status of your application on eCitizen by logging in to your account and going to the “Applications” tab. The status of each application will be displayed there.
How do I get help with using eCitizen?
If you need help with using eCitizen, you can contact their customer support through their website, email, or phone. They also have a help center with frequently asked questions and answers.
Conclusion
Logging into your eCitizen account is a simple and straightforward process that can be completed in just a few steps.
By following the steps outlined in this article, you should have no trouble accessing your eCitizen account and taking advantage of the various services and features it offers.
Remember to keep your login credentials secure and to log out of your account when you are finished using it to protect your personal information.
With a little bit of practice, logging into your eCitizen account will become second nature, and you’ll be able to take full advantage of everything this platform has to offer.