Step by Step Guide: How to Check CRB Status Online

CEB certificate sample PHOTO/Courtesy

Checking your credit information on your phone in Kenya is made easy, as you can either check it via your web browser or a mobile app of the CRB company, or by dialing USSD codes.

Also, retrieving your credit score is somewhat free at the primary level, but you may have to pay a fee to access the core information and clearance.

Before checking your CRB status in Kenya, you need to register on at least one of the CRB bodies licensed by the Central Bank of Kenya.

As there are several creditors, employers, and money lending institutions across the country, it’s, however, advisable and required that you register on all the three CRB companies because you never know which of the companies your creditor will send your credit information.

Here’s how to check CRB status on your phone in Kenya.

Check your CRB status with Metropol CRB

Metropol is one of the popular ways of checking their CRB status on phone, as it makes the process a lot easier.

With it, you can access your credit data via the Metropol website, by downloading the Metropol Crystobol app, or just by dialing *433#.

The process is straightforward if you’re using the Metropol Crystobel app.

Just follow the on-screen guides to get your CRB status.

If you don’t want to install their app on your phone, you can use their web app instead of visiting the Metropol website;

This also doesn’t need any technical know-how, as you only need to enter your details on the registration page and follow the preceding guides to get what you want.

Metropol CRB provides a simplified option to check your credit score offline through a USSD code on your phone.

Here’s how it works;

  • First, you’ve got to pay Ksh 50 to their Paybill Number 220388, using your National ID number in place of ‘Account Number’.
  • After that, you’ll receive an SMS message containing your unique PIN details, a reference number, and a unique link
  • Follow the link to receive your CRB status.

Metropol CRB contacts

  • Phone Numbers: +254709 834 000 / +254730884000
  • Email:
  • Website:

Check your credit status with TransUnion

TransUnion also makes it easy to get your accurate, updated credit information in real-time by going through just four steps.

Here’s how it works;

  • Open the Messaging app on your phone and text your full name to 21272
  • Continue your registration by paying a one-off payment of KSh 50 to their paybill number: 212121
  • Use your National ID number as the account number
  • On confirming the transactions, you can then request your credit status and get the required information in seconds.

Meanwhile, you can also get your CRB status online by using the TransUnion Nipashe App. It’s more fluid, interactive, and faster if you don’t want to go through the stress of sending texts and others.

Simply install the app on your phone from the Play Store (Android users only) to get what you want.

And besides getting your TransUnion credit score, you may also request a clearance certificate or credit report if your employer or creditor requires it. You’ll need to pay a Ksh 2,200 fee in the process.

TransUnion CRB contacts

  • Phone Numbers: +254 768262495, +254 768617074, +254 768253748, +254 706565285
  • Email:
  • Website:

Get your CRB status with CreditInfo CRB

Checking your credit status with CreditInfo is pretty straightforward. All you need is to visit their website online and fill out the Credit Report Application form.

Here’s how it works;

  • Visit the CreditInfo official website (
  • Choose between personal or company credit report application
  • Fill out and submit the report to receive your CRB status.

If you need a clearance certificate, as requested by a financial institution, job application, or tender process, you can get it on the same website.

CreditInfo will issue you a Clearance Certificate if your credit report is positive, or a Credit Status Certificate if your credit report is negative.

CreditInfo Kenya contacts

  • Phone Number: +254709593000
  • Email:
  • Website: www.

Checking CRB status online FAQs

Here are some frequently asked questions about checking CRB status online in Kenya;

What is CRB?

Credit Reference Bureau (CRB) is an entity that collects, maintains, and disseminates credit information on borrowers.

Why should I check my CRB status?

Checking your CRB status allows you to know if you have been listed as a defaulter by any lender, which may affect your ability to access credit in the future.

How do I check my CRB status online in Kenya?

You can check your CRB status online in Kenya through the following credit reference bureaus: TransUnion, Metropol, and CreditInfo. You will need to create an account and provide your personal information to access your credit report.

Is there a fee to check my CRB status online?

Yes, there is a fee to check your CRB status online. The fee varies depending on the credit reference bureau you use.

Can I dispute an error in my CRB report?

Yes, you can dispute any errors in your CRB report by contacting the credit reference bureau and providing evidence to support your dispute.

How often should I check my CRB status?

It is recommended that you check your CRB status at least once a year to ensure that your credit report is accurate and up-to-date.

Will checking my CRB status lower my credit score?

No, checking your CRB status will not lower your credit score. It is considered a “soft inquiry” and does not affect your creditworthiness.

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