Carrefour is a multinational retail corporation that operates a chain of hypermarkets, supermarkets, and convenience stores across the world.
In Kenya, Carrefour is a subsidiary of Majid Al Futtaim, a leading shopping mall, communities, retail, and leisure pioneer in the Middle East, Africa, and Asia.
Carrefour Kenya operates several hypermarkets and supermarkets in major cities like Nairobi, Mombasa, and Kisumu.
They offer a wide range of products including groceries, fresh produce, electronics, household items, fashion, beauty, and personal care products.
Carrefour Kenya prides itself on offering affordable prices, quality products, and excellent customer service.
They also have a loyalty program called Carrefour Club that rewards customers with discounts, offers, and points that can be redeemed for gifts.
In addition to providing a convenient shopping experience, Carrefour Kenya is also committed to promoting sustainability and social responsibility through various initiatives such as reducing plastic waste, supporting local farmers, and empowering women entrepreneurs.
Carrefour self-checkout machines have revolutionized the way we shop, allowing customers to scan and pay for their purchases without the need for a cashier.
With its user-friendly interface and intuitive design, using the self-checkout service is a breeze.
In this article, we will guide you through the step-by-step process of using the Carrefour self-checkout machines, from scanning your items to completing your transaction.
Whether you’re a seasoned self-checkout user or a first-time user, this guide will provide you with all the information you need to use Carrefour self-checkout like a pro!
How to use Carrefour self-checkout
- Shop at your local Carrefour store.
- Bring your purchases to the self-checkout machine or place your basket in the designated area.
- Press the Start button on the touchscreen.
- The start button you press will decide which language the machine operates in, so be sure to press the correct one.
- If you have a club card, press the “club card” button or scan it on the reader.
- Scanning an item will also start the self-checkout process.
- Scan your purchases by lining up the bar-code with the red light of the scanner; electronic beep sounds when the scan is successful. The scanner may be hand held, for products too heavy to lift and line up.
- Place each scanned item onto the bagging platform immediately after you scan it.
- Scan your MYCLUB card.
- Pay for your purchase when complete. The self-checkout lane accepts cashless payment options including M-PESA, debit or credit cards, and MyCLUB loyalty points for even greater flexibility.
- Remove your items from the bagging platform.
Carrefour Kenya self-checkout – Video
Are you ready for the shopping revolution? Our self-checkout counter is launching TOMORROW at Carrefour Westgate and we can't wait to see you there! Get ready to experience the ultimate convenience and speed up your shopping routine.#MoreForYou #GreatMoments @MajidAlFuttaim pic.twitter.com/Ny34ualdIK
— Carrefour Kenya (@CarrefourKe) March 28, 2023
Carrefour Kenya contacts
You can contact the head office via phone in case of an inquiry about its products and services.
The number to dial is 0800221322.
Carrefour Kenya app
In 2019, Carrefour Kenya they introduced an application that has proven worthwhile.
One can shop online and be guaranteed fast delivery of their items, especially those living in Nairobi and its environs.
Carrefour Kenya FAQs
1. Can I create a cart on the website and complete the payment by APP?
Yes, if you’d prefer you can shop via www.carrefourken.com to create your cart and complete the payment on the app.
This also works vice versa, so you can shop on the app to create your cart and complete the payment on wwww.carrefourken.com, just make sure you’re logged in with the same details for both the app and the website.
2. Where can I find my shopping receipts?
You can track online orders by clicking on the ‘More’ option at the bottom right of your screen, and select ‘My Orders’ and ‘View order details’.
If you’ve purchased in-store, you can head to your ‘MyCarrefour’ section and head to ‘E-receipts’. All of your receipts are saved here so no more printing needed, you can go green.
3. What do I do if I can’t access my coupons to use in store?
Try to check if the coupons can be accessed before you get to the checkout. If you cannot see the coupons in App, please contact Customer Services on 800-73232.
4. How do I redeem my MyCLUB loyalty coupons?
If you’re in store, please activate your coupons and discount before reaching the cashier as there is sometimes a delay of a few seconds.
You can activate a coupon by clicking on the MyCLUB icon at the top right of the screen, then click on ‘Coupons’ to reveal the list of your loyalty coupons to date.
Your individual barcode then be scanned by the cashier and redeemed.
If you’re shopping online, you can redeem your coupons for online purchase by activating them in the app.
5. How do I redeem my MyCLUB points online?
You can redeem your MyCLUB points online by defining the amount you want to redeem before checkout.
6. Where can I find my MyCLUB points, discounts and coupons?
You can find your MyCLUB points, discounts and coupons by clicking on the MyCLUB card icon at the top right of the screen.
This will show you how many points you have, points that you can redeem for cash value, and all of the coupons you can use to enjoy Carrefour even more!
You can also access this via the ‘MyCarrefour’ option, which can be found at the bottom centre of your screen, and head to the ‘MyCLUB’ section.
Tip: If you’re shopping in store, you can gain additional points by checking the MyCLUB offers from the MyCarrefour Services page before you head into one of our stores, so you can plan your shopping better.
7. How do I create a new MyCLUB card?
When you download the APP you will automatically be given a MyCLUB number. Click on the MyCLUB card icon on the top right corner to view this.
8. I’m new to Carrefour, can I sign up to Carrefour on the App?
Yes, you will be prompted to ‘Log in’ or ‘Sign up’ when you access the app for the first time. Select the ‘Sign up’ option and add in your details.
If you have an existing MyCLUB card, you will have the option to enter your MyCLUB card number to start earning great rewards, straight away.
9. How do I redeem my MyCLUB points in-store?
You can redeem your MyCLUB points in-store by enabling the option or defining the amount in the app before scanning your MyCLUB barcode.
You can also inform the cashier about the exact amount you want to redeem before getting your MyCLUB barcode scanned at checkout.