GOtv is a digital satellite television service provider that offers affordable and quality entertainment to its subscribers in various African countries.
The company provides a wide range of local and international channels, including movies, news, sports, and kids’ programming.
GOtv aims to make television entertainment accessible to more households in Africa by providing affordable and flexible payment plans. The company offers various subscription packages to cater to the diverse needs of its customers.
In this article, we will discuss how to pay for your GOtv subscription using two popular payment methods – M-PESA and credit card.
These payment methods are convenient, fast, and secure, allowing subscribers to easily manage their subscriptions from the comfort of their homes or offices.
We will provide step-by-step instructions on how to make payments using M-PESA and credit card, as well as tips on how to troubleshoot common payment issues.
GOtv PayBill number
The GOtv PayBill Number is 423655.
How to pay GOtv subscription via M-PESA
- Go to your M-PESA Menu
- Select Lipa Na Mpesa
- Select PayBill
- Enter 423655 as the business number
- Enter your GOtv IUC number – the one at the bottom of your decoder with a red sticker
- Enter the amount you want to pay
- Enter your Mpesa pin and press OK
- You will receive a transaction confirmation message from M-PESA
How to pay GOtv subscription via credit card
You are now able to pay for your GOtv subscription using Credit Card Payment Powered by Craft Silicon.
- Sign into your account and or click on “Pay”.
- You will be presented with a list of online payment methods.
- Select Credit Card Payment Powered by Craft Silicon and follow the prompts.
GOtv Kenya contacts
Address: Jamuhuri Park road next to ASK showground
Telephone: +254 711 066 000
FAQ What is GOtv Kenya?
GOtv Kenya is a digital satellite television provider that offers affordable and reliable TV viewing experience to its subscribers. The service is provided by MultiChoice Africa, the same company that operates DStv.
How do I subscribe to GOtv Kenya?
To subscribe to GOtv Kenya, you need to purchase a GOtv decoder and an antenna from any of the authorized dealers or retail outlets. You will also be required to pay a subscription fee, which can be done through various payment methods including M-Pesa, Airtel Money, and bank transfers.
How many channels does GOtv Kenya have?
GOtv Kenya has over 40 channels that cater to different interests including news, sports, entertainment, and kids’ programming.
How much does GOtv Kenya subscription cost?
GOtv Kenya subscription costs vary depending on the package you choose. The packages range from as low as Ksh. 699 for the GOtv Lite package to Ksh. 1,299 for the GOtv Max package.
Can I watch GOtv Kenya on my mobile phone?
Yes, you can watch GOtv Kenya on your mobile phone using the GOtv App, which is available for download on the Google Play Store and the Apple App Store.
Can I pause and rewind live TV on GOtv Kenya?
No, GOtv Kenya does not currently offer the pause and rewind feature on live TV. However, you can record your favorite shows and watch them at a later time.
What happens if my subscription expires?
If your subscription expires, you will not be able to access any of the channels on GOtv Kenya. To continue enjoying the service, you need to renew your subscription.
How do I change my GOtv Kenya package?
To change your GOtv Kenya package, you need to log in to your account on the GOtv website or using the GOtv App. From there, you can select the package you want to upgrade or downgrade to.
How do I reset my GOtv decoder?
To reset your GOtv decoder, you need to switch off the decoder and unplug it from the power source. Wait for a few minutes before plugging it back in and switching it on.
How do I contact GOtv Kenya customer care?
You can contact GOtv Kenya customer care through their toll-free number 0711 066 000, their social media pages, or by visiting any of their customer care centers located in various parts of the country.
Common GOtv problems
Here are 10 common problems experienced by GOtv Kenya users and their solutions.
1. Poor signal quality
This is a common issue that can cause pixelated or freezing images on your TV. To fix this, ensure that your antenna is properly aligned and check that there are no physical obstructions blocking the signal.
2. No signal
If you are experiencing a complete loss of signal, check that your antenna cable is securely plugged into your decoder and the antenna. Also, make sure that your account is up to date and that your subscription is still active.
3. Error codes
GOtv decoders may display error codes when there is an issue with the signal, smartcard or decoder itself. Refer to the GOtv website or contact customer care for a list of error codes and their corresponding solutions.
4. Smartcard issues
If your decoder is not picking up any channels or is displaying an error message related to the smartcard, try removing and reinserting the card. If the issue persists, contact customer care.
5. Decoder software update
Your decoder may require a software update to fix any bugs or improve performance. Ensure that your decoder is connected to the internet and check for any available updates in the settings menu.
6. Remote control issues
If your remote control is not functioning properly, check that the batteries are inserted correctly and that the remote is pointing directly at the decoder. If this doesn’t work, try resetting the remote control by removing the batteries for a few minutes.
7. Audio problems
If you are experiencing issues with the sound, ensure that your TV and decoder are both set to the correct audio settings. If this doesn’t work, check that the cables connecting your decoder to your TV are plugged in correctly.
8. Decoder overheating
GOtv decoders may overheat if placed in a confined space or if ventilation is poor. To fix this, ensure that your decoder is placed in a well-ventilated area with sufficient space around it.
9. Poor picture quality
If your picture quality is not as clear as it should be, check that your TV is set to the correct resolution and that the cables connecting your decoder to your TV are of good quality.
10. Payment issues
If you are experiencing payment issues, ensure that your account is up to date and that your subscription has not expired. If you have made a payment and your account has not been updated, contact customer care for assistance.
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